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🔒 Data Protection

8xpg Privacy Policy – LGPD Compliance and Full Data Protection

8xpg handles your personal data with seriousness and transparency. This document explains exactly what we collect, why we collect it, how we use it, and how we protect every piece of information you entrust to us when creating your account and using the platform — all in compliance with the General Data Protection Law (LGPD – Law No. 13.709/2018).

Last updated: January 2026 LGPD Compliance 256-bit SSL

Questions about your data? suporte@8xpg.best

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The pillars of privacy at 8xpg

Data protection is not just a legal obligation for 8xpg — it is part of the promise of a platform that respects the Brazilian player.

256-Bit SSL Encryption

All data transmitted between you and 8xpg is encrypted with 256-bit SSL — the same standard used by Brazilian banks and financial institutions such as Itaú, Bradesco, and Nubank.

Minimal & Necessary Data Collection

8xpg only collects what is strictly necessary to operate the platform: name, email, CPF, and payment details. We do not request unnecessary information and we do not build behavioral profiles for sale to advertisers.

Full LGPD Compliance

All data processing at 8xpg strictly complies with the General Data Protection Law (Lei nº 13.709/2018). Every right provided under the law is guaranteed to you and may be exercised at any time.

No Sale of Data to Third Parties

8xpg does not sell, rent, or transfer your personal data for third-party commercial purposes. Data sharing with operational partners occurs only when necessary for the contracted services and is governed by confidentiality agreements.

Control in Your Hands

You can request access, correction, portability, or deletion of your data at any time through 8xpg support. All requests are handled within 48 hours, with no red tape.

Communications Under Your Control

You decide which marketing communications you receive from 8xpg. Unsubscribing from promotional emails takes a single click. Accounts under responsible gambling self-exclusion receive no promotional communications of any kind.

This Privacy Policy applies to all services provided by 8xpg accessed via the 8xpg.best website, including Sports Betting, Live Casino, crash games, the VIP Program, and any other features available on the platform. By using 8xpg, you confirm that you have read and understood this document.

1. Data Controller

The controller of the personal data processed in connection with the services of 8xpg is the entity operating the 8xpg.best platform. For all matters related to personal data processing, privacy, and the exercise of rights under the LGPD, the official contact channel is:

  • Data Protection Officer (DPO) email: suporte@8xpg.best
  • Suggested subject: "LGPD – [Request Type]" to help us process your request faster.

8xpg appoints a Personal Data Protection Officer (DPO) in accordance with article 41 of the LGPD, responsible for receiving complaints and communications from data subjects, providing clarifications, and taking action regarding data processing carried out by the platform.

2. What Data We Collect

A 8xpg collects only the information necessary to operate the platform, process transactions, and meet regulatory obligations. Below is a full overview of the data we process:

2.1 Data Provided Directly by You

  • Registration data: full name, CPF, date of birth, email address, and password.
  • Identity verification data: RG or CNH number, proof of address — requested during the KYC (Know Your Customer) verification process in accordance with applicable regulations.
  • Payment data: Pix key, bank details for wire transfers, credit/debit card information (stored in tokenized form — 8xpg does not have access to the full card number), and PicPay or Mercado Pago details when used.
  • Support communications: live chat conversation history and emails exchanged with the 8xpg support team.

2.2 Automatically Collected Data

  • Platform usage data: betting history, games accessed, amounts wagered, results, and session times — used for VIP cashback calculations and regulatory purposes.
  • Technical data: IP address, device type (Android phone, iPhone, desktop), browser, operating system, and screen resolution.
  • Session data: gaming session duration, pages visited within the platform, and browsing flow.
  • Cookies and similar technologies: detailed in section 9 of this policy.

8xpg does not collect sensitive data such as racial or ethnic origin, religious belief, political opinion, trade union or organizational membership, health data, genetic or biometric data, sexual orientation, or data relating to children or adolescents. If any data in this category is required by a specific regulatory obligation, you will be notified in advance and collection will only take place with your explicit consent.

3. How We Use Your Data

Every piece of data collected by 8xpg has a specific, justified purpose. The table below outlines the main processing purposes:

Data Primary Purpose Legal Basis (LGPD)
Full name and CPF Account creation, identity verification, fraud prevention Contract performance; Legal obligation
Email Account communications, withdrawals, security alerts Contract performance; Legitimate interest
Date of birth Age verification (18+) Legal obligation
Payment data Processing deposits and withdrawals via Pix, boleto, and card Contract performance
Betting history VIP cashback calculation, regulatory reporting, anti-money laundering Contract performance; Legal obligation
IP address and technical data Fraud prevention, account security, technical diagnostics Legitimate interest
Gaming session data Responsible gambling monitoring, extended session alerts Legitimate interest; Data subject protection

3.1 Marketing Communications

8xpg may send communications about promotions, new games, sporting events, and VIP Program offers to your registered email address. These communications are based on your consent, which can be withdrawn at any time by clicking "unsubscribe" in the footer of any promotional email or through your account settings panel.

You will continue to receive essential transactional communications (such as withdrawal confirmations, security alerts, and account notifications) even after revoking consent for marketing — these communications are necessary for the provision of the service.

5. Data Sharing

A 8xpg does not sell personal data. Sharing occurs only in the following contexts, always with appropriate contractual safeguards:

5.1 Operational Partners

To operate the platform, 8xpg uses third-party service providers that process data on its behalf, including:

  • Payment processors: companies that facilitate transactions via Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago. These partners receive only the data required to process the specific transaction and are contractually prohibited from using that information for any other purpose.
  • Game providers: Evolution Gaming, Pragmatic Play, Ezugi, and other Live Casino and crash games providers receive only anonymous session identifiers — they never receive your name, CPF, or financial details.
  • Infrastructure providers: cloud hosting and computing services that store data on servers with internationally recognized security certifications.
  • Fraud detection tools: automated systems that analyze behavioral patterns to identify suspicious activity and protect the platform and its users.

5.2 Authorities and Legal Obligations

8xpg may share personal data with Brazilian public authorities — such as the Central Bank, Federal Revenue Service, Ministry of Finance, or public security agencies — when required by a court order, a legally grounded administrative request, or when disclosure is necessary to fulfill legal obligations, such as those related to anti-money laundering compliance.

8xpg never proactively shares data with authorities or does so for commercial reasons — only when required by law or a court order.

All of 8xpg's operational partners are bound by contractual data protection clauses requiring them to use the information received solely for the agreed purposes, maintain confidentiality, and adopt appropriate security measures. 8xpg conducts periodic due diligence on its key suppliers.

6. Data Security

A 8xpg implements technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, improper disclosure, or destruction. The main measures in place include:

  • Encryption in transit: all communications between your device and 8xpg servers use HTTPS with a 256-bit SSL certificate.
  • Encryption at rest: sensitive data stored on our servers — such as CPF and payment information — is encrypted at rest.
  • Payment tokenization: credit and debit card data is tokenized by the payment processor. 8xpg never stores your full card number on its systems.
  • Access control: only staff with a justified operational need are granted access to specific personal data, with authentication controls and access logging in place.
  • Two-factor authentication (2FA): available to all users and strongly recommended as an additional layer of account protection.
  • Continuous monitoring: automated systems monitor anomalous activity and suspicious access attempts in real time.
  • Security testing: 8xpg conducts periodic vulnerability assessments and penetration tests to identify and address potential security gaps.

In the event of a security incident that may cause significant risk or harm to data subjects, 8xpg will notify the National Data Protection Authority (ANPD) and the affected individuals within a reasonable timeframe, as required by Article 48 of the LGPD, including information about the nature of the incident, the data affected, and the measures taken.

7. Data Retention & Deletion

A 8xpg retains your personal data only for as long as necessary for the purposes that justified its collection, in compliance with the minimum retention periods required by legal and regulatory obligations.

7.1 Retention Periods

  • Registration and identity data: retained for the entire duration of the account and for at least 5 years after closure, as required by anti-money laundering regulations (Law No. 9.613/1998).
  • Financial transaction history: retained for a minimum of 5 years for regulatory and audit purposes — an obligation applicable to any platform that processes financial transactions in Brazil.
  • Betting history: retained for the duration of the account and for 2 years after closure for audit and dispute resolution purposes.
  • Session data and technical logs: retained for up to 12 months for security and diagnostic purposes.
  • Support communications: retained for 2 years after the ticket is closed.
  • Marketing data (where applicable): deleted as soon as consent is withdrawn, except where retention is necessary to demonstrate compliance.

7.2 Early Cash-Out

You may request the deletion of your personal data before the standard retention periods expire. 8xpg will fulfill deletion requests for data that is not required to meet legal obligations. For data that must be retained due to regulatory requirements — such as financial history — 8xpg will inform you that immediate deletion is not possible and provide the expected timeframe for it.

8. Your Rights as a Data Subject (LGPD)

The LGPD grants you, as the data subject, a robust set of rights regarding the processing carried out by 8xpg. You may exercise any of these rights at any time by emailing suporte@8xpg.best.

1
Right of Access

Request a complete copy of all personal data 8xpg holds about you.

2
Right to Rectification

Request the correction of any inaccurate, incomplete, or outdated information in your account.

3
Right to Erasure

Request the deletion of data processed based on your consent, subject to any legal retention obligations.

4
Right to Data Portability

Receive your data in a structured format for transfer to another controller, subject to ANPD regulations.

5
Right to Information

Know which entities 8xpg has shared your data with and for what purpose.

6
Right to Withdraw Consent

Revoke consent given for marketing communications at any time, without affecting access to the platform.

7
Right to Object

Object to processing carried out on the basis of legitimate interest, where not justified by a legal obligation.

8
Right to Lodge a Complaint

File a complaint with the National Data Protection Authority (ANPD) if your request is not fulfilled.

All requests are answered within 48 business hours. For cases requiring more detailed review, 8xpg will communicate an estimated completion timeframe. Identity verification may be requested prior to processing to ensure the security of the procedure.

9. Cookies and Tracking Technologies

A 8xpg uses cookies and similar technologies to ensure the platform works correctly, keep you logged in between sessions, and understand how players use the site for ongoing improvements.

9.1 Types of Cookies Used

  • Essential cookies: required for the basic functioning of the platform — authentication, session management, language preferences, and security settings. They cannot be disabled without affecting platform functionality.
  • Performance cookies: collect anonymous data on how players navigate 8xpg — which pages are visited most, where technical errors occur, and how long pages take to load. Used exclusively for platform technical improvements.
  • Functional cookies: remember your display preferences, such as viewing mode and saved betting settings, for a more personalized experience.

9.2 Cookie Controls

You can manage your cookie preferences through your browser's settings panel. Most modern browsers — Chrome, Safari, Firefox — let you view, delete, and block cookies by site. Disabling essential cookies may affect the platform's functionality, including the login system and bet processing.

8xpg does not use cross-site tracking cookies for advertising purposes on third-party networks. Data collected via cookies is used exclusively for the purposes described above, within the platform's own environment.

10. Policy Updates

A 8xpg may update this Privacy Policy periodically to reflect regulatory changes, new platform features, or adjustments to data processing practices. The date of the most recent update is always shown at the top of this document.

Material changes — those that significantly affect your rights or the way your data is processed — will be communicated by email to the address registered on your account at least 7 days before they take effect.

Minor wording or clarity changes with no practical impact on data subjects' rights may be made without prior notice. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed about how your data is handled.

For any questions about this Privacy Policy, about the processing of your personal data, or to exercise any of your rights as a data subject, please contact 8xpg at suporte@8xpg.best with the subject line "LGPD" for priority handling. Our Portuguese-speaking support team is available 24 hours a day.

Privacy Questions at 8xpg

The most common player questions about how your data is handled on the platform.

No. 8xpg does not sell, rent, or transfer your personal data for third-party commercial purposes. Data is only shared with partners when necessary to operate the platform — such as payment processors that need your banking details to process a Pix, or infrastructure companies that host our servers. In these cases, partners are contractually prohibited from using the data for any purpose beyond what was agreed. No data is shared with advertisers or marketing companies without your explicit consent.

To request deletion of your data, send an email to suporte@8xpg.best with the subject line "LGPD – Deletion Request", including the CPF and email address linked to your account. 8xpg will respond within 48 business hours. Please note that some data must be retained due to legal obligations — such as financial history for a minimum of 5 years, as required by Brazilian regulations. For such data, the platform will inform you of the expected deletion date once the mandatory retention period has ended. Data not subject to retention obligations will be deleted within the timeframe provided by support.

Yes, when required by law or court order. 8xpg may share data with Brazilian authorities such as the Central Bank, Federal Revenue Service, Ministry of Finance, or public security agencies when there is a legally grounded administrative request, a judicial order, or when disclosure is necessary to comply with legal obligations — such as those related to anti-money laundering (Law No. 9,613/1998). These disclosures are never initiated for commercial purposes by 8xpg; they occur only when mandated by law. All records of such disclosures are retained for internal audit purposes.

Not in full. 8xpg uses tokenization for card data — the payment processor converts your card details into a unique encrypted token. 8xpg stores only that token, never the full card number, CVV, or other sensitive data. This means that even in a hypothetical security incident on 8xpg's servers, your complete card details would not be exposed. For Pix deposits, your Pix key is stored in encrypted form and used exclusively to process your transactions.

There are two ways to opt out: click "unsubscribe" in the footer of any promotional email sent by 8xpg — the change takes effect immediately. Or log in to your 8xpg account, go to Communication Preferences, and turn off marketing email notifications. In either case, you will continue to receive essential account-related communications — deposit and withdrawal confirmations via Pix, security alerts, notifications about changes to the Terms and Conditions, and messages regarding ongoing disputes or verifications. These communications are necessary for the provision of the service and cannot be disabled while your account is active.

Questions or requests about your personal data?

To exercise any right under the LGPD — access, correction, deletion, portability, information about data sharing, or withdrawal of consent — please contact the 8xpg data protection officer. All requests are answered within 48 business hours, in Portuguese.

Your data protected, your experience secured at 8xpg

Free registration, LGPD-compliant platform, payments via Pix, and 24/7 support in Portuguese. Play with the peace of mind that your data is safe.

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